CMDB Simulator Task 09: Configure Reconciliation Rule

[MGHandy]

I have been working through the self-paced CMDB Fundamentals course on NowLearning, I am stuck on the Configure the CMDB Simulator (Rome) > Task 09: Configure Reconciliation Rule.

It appears i may not be understanding something simple or there just isn't enough information given (which might be rather unlikely).

The requirement states:

Being part of the Cloud Dimensions CMDB implementation team, using CI Class Manager, you are tasked to update the Windows Server class with a reconciliation rule that achieves the following:

- Windows Server record in CMDB with discovery source LANDesk CAN be updated by discovery source ServiceNow

- Windows Server record in CMDB with discovery source ServiceNow CANNOT be updated by discovery source LANDesk

I have made rules where servicenow has priority over landesk to update all attributes where discovery source is servicenow OR landesk

I have created rules where landesk has priority over servicenow to update all attributes where discover source is NOT landsek.

I have taken each bullet above literally and made a rule specifically for what each says.

I have spent a total of almost three hours on this one simple little thing coming up with rules for everything in between and including the above. nothing appears to validate correctly. I don't know what i'm missing.

Can someone help me out. I don't necessarily want the answer, just help understanding what requirements are asking.

 

[Mansor2]

Rule 1: ServiceNow has priority over Landesk when the Discovery Source is ServiceNow OR Landesk.

Rule 2: Landesk has priority over ServiceNow when the Discovery Source is NOT Landesk.If both rules reference Landesk vs. NOT Landesk, there might be an overlap or unintended exclusions.Try modifying

Rule 2 to cover scenarios where Discovery Source is explicitly defined, instead of using "NOT Landesk.

Believe ServiceNow processes rules based on priority ranking. Ensure the rule you want to take precedence has a lower priority number (e.g., Rule 1: Priority 100, Rule 2: Priority 200)

I would check if any other active rules might be conflicting.

[PrasadShelar-]

https://www.servicenow.com/community/developer-forum/task-09-configure-reconciliation-rule-in-cmdb-o...

[VadimJ]

sorted this step due to CIS-FD, but clearly the wording of this step is confusing. 

also, I couldn't find in the documentation exact words how to NOT allow update..  why not to include this simple example into documentation and make everyone's life easier. 

[Saiganeshraja]

Keep both conditions in single rule.