Creating conditional fields on a form

[FredrikG]

When an incident is Prio1 or Prio2, there must be a Incident Report attached when changing State to Resolved.

1 How to make a mandatory checkbox appear in closure information, when the Prio is 1 or 2?

Must be checked to Resolve.

2 Can one in addition to this make a check that there is an attachment with a specific name e.g. "MajorIncidentReportxxxxxxyyyy" (Matching filename  first 19 positions accepting lower and uppercase, xxxx will be customer name and yyyy date)

[Anurag Tripathi]

You need to be Admin to be able to create a new field

[FredrikG]

Thanks: Were will the box appera? I resolved an incident and the existing mandatory actions were highlighted, but I can not see the checkbox:

[Anurag Tripathi · Accepted solution]

Navigate to form layout and see if the box is added to any section.

Place it on the section where you want it to show up.

See Here how to change form layout

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/form-administration/task/t_ConfigureAForm.html

[FredrikG]

I can find the new dictionary entry, it was in Incident, I moved ot to "closeure information". I played around having it op and down the hierarchy, but it never appears. I might need to define more in the dictionary entry. I think a box that needs to be crossed is sufficient, but welcomes any suggestions.: