Creating conditional fields on a form

[FredrikG]

When an incident is Prio1 or Prio2, there must be a Incident Report attached when changing State to Resolved.

1 How to make a mandatory checkbox appear in closure information, when the Prio is 1 or 2?

Must be checked to Resolve.

2 Can one in addition to this make a check that there is an attachment with a specific name e.g. "MajorIncidentReportxxxxxxyyyy" (Matching filename  first 19 positions accepting lower and uppercase, xxxx will be customer name and yyyy date)

[Anurag Tripathi]

Hi F,

For 

1 How to make a mandatory checkbox appear in closure information, when the Prio is 1 or 2?

Must be checked to Resolve.

Sol: you can have the checkbox field on the form and then using a ui policy you can hide the field when its not resolved, and when the user clicks on resolved make the checkbox mandatory and visible(using reverse if false) you can do it

 Here is a reference

In the ui policy action you will use your checkbox and have visible and mandatory as true

Please mark my answer correct if it solves your issue.

-Anurag

[FredrikG]

Thanks for the rapid reply!

Being new to ServiceNow, it would help with a more details. (I am on Jakarta)

How to get the checkbox on the form under "closure information"?

Is there a UI policy that can be reused or how to make one?

(There is one "show variable field" that sounds promising)

How to associate the UI policy to the checkbox.

[Anurag Tripathi]

How to get the checkbox on the form under "closure information"? --> NAvigate to dictionary and create a new one

table: incident

type: true/false

Then on the incident form right click on the header right click and personalize-> form layout and then add the field on the appropriate section on the place you want.

Is there a UI policy that can be reused or how to make one?  -> check if there is any existing ui policy with condition(state is resolved) if not then create one..

How to associate the UI policy to the checkbox.--> create the ui policy and then you will have a related list there with name ui policy actions, click on new and then add the checkbox field.

[FredrikG]

Thanks, 

Under Dictionary-New I can not change or display

Table it is filled with None

Type can be populated with True/False, but then Column label and Columns name, max length  appears. Must select Active, Read only, Display.

WHat role is required to do this changes?