Resolved! CSA prepr
groups are defined at what?a) An escalation podb) a collection of subject matter expertsc) a departmentd) A team of userse) A correction of users answer is collection users but here is no option ,what next available d??
Forum Posts
Resolved! How to remove/hide alerts in csm agent workspace
Is there a way to remove the blue/pink prompts that we get at the top (example above) – I’d like to remove them rather then close them out several times for each case.
SNOW university courses
In SNOW university, as I complete a course, there is no "button to push" that says "i've completed the course and take me back to my "course stream"". So every time I complete a demo/course/module/etc, it just sits on the last page. If I want to g...
CSA Exam Voucher Missing
Hi,I am Shrabani Muli. I have completed The CSA Certification Course on November 13, 2025. But Still I did not get any free voucher for the CSA exam. And Whenever I went for exam registration, it said for 300 USD. I need a free voucher. Could You sol...
Csa practise question
How can Administrators utilise the same content for different notifications?
I need help completing the previous task, so I can finnish my current task on my lab.
Whilst I am performing my first lab with Servicenow, I somehow missed a step on the previous task. I did not "create a problem with the given values". Before I can finish my current task I must accomplish this. I do not know how to correct this issue...
Resolved! CSA question doubt
Which tool is used for creating dependencies between configuration items in the CMDB?A. CI Relationship EditorB. CMDB BuilderC. CI Service ManagerD. Cl Class Manager
Unable to Validate Task
Activity performing is as follows1.Changing Admin to Impersonate User2.Menu-Pin3.Favorite-KnowledgeFollowed all step properly,cleared cache multiple times.Also logged out instances multiple time but still it doesnot work,any trick here
My ServiceNow-Exam was got suspended on December 2025 and terminated of exams
Hi team,I was attempting ServiceNow HRSD mainline exam on last December 2024, but due to some internet issue my external web camera got freeze in between the paper, and I got suspended from the exam after that I had raised a ticket seeking help and ...
SNPI Story 3 - Configure Groups for HHD Users Lab Not Validating
Hello-Having a problem and stuck with "SNPI Story 3 - Configure Groups for HHD Users" lab not validating within the ServiceNow Platform Implementation on demand course. I have followed every instruction and it's just not working for me. Any suggestio...
Unable to access ServiceNow University
Hi everyone, I am unable to access ServiceNow University. I recently left my previous role and merged my ServiceNow account (associated with my former company) into my personal account that I had prior to joining. After joining new role I have merge ...
Resolved! How to register for CSA exam as Service now partner
Hello, I have completed the ON-Demand CSA course and got a voucher to register for the exam, but it is asking for payment. My company is a partner with the service now, and I was told that we can register for an exam for free. What is the correct pro...
How to register for CSA exam as Service now Partner
Hello, I have completed the ON-Demand CSA course and got a voucher to register for the exam, but it is asking for payment. My company is a partner with the service now, and I was told that we can register for an exam for free. What is the correct pro...
SNAF - Lab Update Sets
Hi everyone, someone please tell me what use is of the SNAF - Lab Update Sets? I am watching the modules videos, i understand that mentioned tasks needs to be done. however, how does these files help if uploaded? #SystemAdmin #Exam #CSA
Retake CSA mainline exam card is not getting into "My Exam" in snow
I want to register for retake exam -CSA mainline ,my first attempt was on 16th Nov 25after 3 days of waiting period I am not getting any option to retake
