How to create a new Open incidents target at 180?

AnithaKrish
Tera Contributor

I am a novice to ServiceNow develoment.

Currently doing Micro Certification in PA.

 

I'm stuck at the following point

How to create a new Open incidents target at 180?

 

Please provide me the navigation steps: that will be of great help to.

Thanks and regards,
Anitha

4 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Please provide full instruction to guide you. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Hi @AnithaKrish 

 

You need to make changes here:

 

AGLearnNGrow_0-1718709971194.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Click here:

AGLearnNGrow_1-1718710152262.png

 

Then it will open the hub

AGLearnNGrow_2-1718710210902.png

 

make changes. and save

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Hi @AnithaKrish 

 

AGLearnNGrow_0-1718711142756.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Please provide full instruction to guide you. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AnithaKrish
Tera Contributor

I am doing PA micro certification in ServiceNow.

On the Incident Overview Page, I need to do the following: 

 

Modify and Share Dashboard 

  1. Set the Incident Management dashboard owner to Beth Anglin
  2. Click into the Open incidents widget on the Incident Overview tab to open the Analytics Hub.
  3. Create a new global target at 180 with a start date of approximately 3 months ago. 
  4. Return to the dashboard and modify the Open incidents widget as follows:
    • Enable Show target in the Display Settings section.
  5. Verify that the dashboard displays the new Target as shown:

I am now stuck at the 3rd point. Not sure how to do that.

Hi @AnithaKrish 

 

You need to make changes here:

 

AGLearnNGrow_0-1718709971194.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Click here:

AGLearnNGrow_1-1718710152262.png

 

Then it will open the hub

AGLearnNGrow_2-1718710210902.png

 

make changes. and save

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************