I can not register on CIS-DF

[Cristina Costa]

Hello, 

I am having issues to register for the certification CIS-DF. 

When I click register exam > I confirm the registration for the exam and when I click in Resume and nothing works. And the link breaks.

Does someone has teh same issue? 

[Dr Atul G- LNG]

Hi @Cristina Costa 

Sometimes this is quite common and usually nothing to worry about. Try again after some time. Log out of ServiceNow university , close your browser session, log back in, and then try again.

[GlideFather]

olá @Cristina Costa,

tentaste a confirmar os condições antes de proceder? 

Alegre de te encontrar depois tanto tempo! :))

Kamil

PS: escreve DM se quiseres

[SohamTipnis]

Hi @Cristina Costa,

This typically looks like an issue with the ServiceNow Learning portal's integration with Pearson VUE rather than a problem with the certification registration itself.

A few things you can try:

Clear your browser cache and cookies, then start the registration process again.
Try using an Incognito/private browsing window.
Test with a different browser (Chrome is generally recommended).
Make sure pop-ups and third-party cookies are enabled, as the Pearson VUE scheduling page may open through a redirect.
Verify that your ServiceNow University profile information is complete and matches your Pearson VUE account details.

If the Resume button remains unresponsive, I would recommend raising a case with ServiceNow Certification Support and attaching screenshots of the page where the process stops. They can verify whether there is an issue with your enrollment record or a temporary platform issue.

Don't worry, the problem will be fixed soon!!!😉

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10