I Cannot find the incident for INC0000055 that classified 1-Critical

[JarurampaiK]

The database is already classified 2-high, so that I cannot complete the task. Could anyone please assist me to verify where am I wrong to complete this task?

Here is the picture of the task I mentioned. Thank you in advance for your kind assistance on this.

[Dr Atul G- LNG · Accepted solution]

Hi @JarurampaiK 

Could you please change the impact and urgency, and set it to P1?

[Dr Atul G- LNG · Accepted solution]

Hi @JarurampaiK 

Could you please change the impact and urgency, and set it to P1?

[JarurampaiK]

Thank you so much for your suggestion, I have change the impact and urgency, and set it to P1 as per your suggestion so that I could complete this task! 

[Rohit Singh · Accepted solution]

Hi @JarurampaiK ,

Are you trying to say that initially when INC0000055 was created it was having Priority as Critical and now it's showing High?

If yes then you open the INC0000055 record and check for activity stream if it's value got changed.

If not then please write in brief what exactly is your query.

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[JarurampaiK]

Thank you so much, I could complete the task as per your suggestion now.