Impersonate user button do not appers

[Evertom Luppo]

Start studying ServiceNow Administration Fundamentals On Demand and the platform user does not appear for me in the instance so I can select it and start doing the lab. How do I resolve this?

[Carlos Camacho]

Hi Evertom
Here are some things to try:
1 - In the [My Instance] check if the User Role = Admin. If not, there’s an option called [Change User Role] where you can change from “App Engine Studio Creator” to Admin. 

1.1 - After that you should reopen the instance and be able to impersonate a user. 

2 - If you’re unable to access the instance configuration mentioned in 1, it is possible to “Reset and wipe instance”. Important: save your relevant scripts before that operation because it is going to delete the instance and provide you a new one.

You can attach images to your post so it is clearer for the community to understand what you're trying to do and help you.

[Evertom Luppo]

Hi Carlos!

I started the ServiceNow Administration Fundamentals On Demand course.

The instance started with the System Administration user and I need to customize it to Platform User in order to start the knowledge tests on the platform.

The user Platform User does not appear among the options so I can select it when customizing the user [Impersonate User].

[Carlos Camacho · Accepted solution]

It simply means that there are no users with names starting with "pla". 
Please review your material to make sure you're searching for the correct user name.

[Evertom Luppo]

Thank you Carlos.