ITSM Implementation Workshop decks. Thing of the past?

[TJ17]

I remember when ServiceNow use to provide ITSM Service Implementation Workshop decks as a starting point on each new release. They were able to help identify the different areas to highlight during your workshops for any new installation.  The last one that I have but can't even find on Partner resources is ITSM Service Catalog Implementation Workshop - New York.  Has this practice gone by the wayside?  ServiceNow seems to be all about providing the Sales and Pre-sales tools to sell ServiceNow but how about the implantation of the product.  Don't get me wrong, I am creating my own slide desk but it was always nice to have a fresh launching pad to use. Anyone know where this material is?

[cjishida]

All of the 'delivery' content has been moved to the Now Learning public website found here: https://nowlearning.service-now.com/nowcreate

Search for a Success Pack such as ITSM, i.e. Implementation > Product Suite is: IT Service Management > then Open.  It is organized via the Now Create methodology or phases.  What you are looking for is under the Plan phase, i.e. conduct process workshops area.

Hope this helps.

[TJ17]

I may be missing something but in my search all I am finding are courses or paths. I wasn't able to find any PowerPoints for workshops. I will spend some additional time looking but at this time I was not able to find them. 

[cjishida · Accepted solution]

1. After logging into https://nowlearning.service-now.com/nowcreate, select 'Search for a success pack > Search
2. Set your Filter to Implementation and IT Service Management > select the ITSM Modernize ITSM widget, Open Success Pack 
3. Select Conduct Process Workshop under the Plan Phase
4. Select the Prepare Process Workshops at the bottom > See More
5. Select the Inputs tab and scroll down, i.e. IM Process Workshop Powerpoint 

[TJ17]

Thank you