learning account private email versus company email

[Lenny Leppers]

Hello dear community, I have a customer who asked me how they can best setup their SN Learning account. They have done some trainings on private email account and now also with their corporate account. Now they can use the learning credits from the employer. If they would to leave the employer, how can they insure that they dont loose their history/certification? Is there also a way to use the private account as the leading account and connect this to the corperate account in any way, so learning credits can be used?

#learning #learningcredits #accountmanagement

[Sandeep Rajput · Accepted solution]

@Lenny Leppers I wrote an article to address the exact same topic please refer to Steps to add/update/unlink email address on your Now profile and see if it answers your questions. 

[Dr Atul G- LNG]

Hi @Lenny Leppers 

A user can log a Now learning case and in that mention the new email account and old email account and ask team to move the all records from one to another.

It take 5-7 days. 

[Community Alums]

Hi @Lenny Leppers ,

They just need to raise a Support case with ServiceNow from Now Learning portal, Help section. SN support executive can help.