This year’s Knowledge event may be different from years past as a fully virtual event but that doesn’t mean you have to miss out on all the fun! The Training and Certification team has partnered with internal subject matter experts here at ServiceNow to bring you more than 35 hands-on on demand labs and 25 CreatorCon labs showcasing various features and functionality of the ServiceNow products.
Most labs require you to have a Knowledge Connect pass but we’re excited to announce that 4 of these labs are offered free of charge. Read on to learn more about this exciting opportunity to sample some of the fantastic Knowledge content.
Free Knowledge 2021 Labs
Create Visibility Across Your Investment Portfolios with IT Business Management – In this hands-on lab you will learn how ITBM capabilities such as Roadmap Planning and Scenario Planning provide visibility across strategic and operational initiatives, facilitate portfolio planning, and align funding and resources to enterprise strategies and goals. Then use ServiceNow Demand and Portfolio Management capabilities to seamlessly prioritize and track work execution to achieve desired business outcomes.
Streamline Your Bank's Core Operations with ServiceNow FSO – In this lab, you will learn how to achieve end-to-end digital transformation of your core bank, credit union, or lending processes. Learn how Financial Services Operations, ServiceNow's first purpose-built Industry product, takes the power of our platform to the next level by combining Customer Workflows and Creator Workflows with out-of-the-box financial services data model and pre-built applications and workflows. It empowers admins to become true business partners by helping you drive faster digitization across your firm using standard best practices and help combine the front-middle-back office of banks, credit unions, or lenders.
Supercharge Your Organization with Virtual Agent – This IT Service Management lab shows you how to supercharge your organization’s employee experience and engagement, driven by conversational experiences within Virtual Agent. Leverage new tools to personalize the virtual agent experience with great first impressions, tap into spokes and integrations, and create actionable notifications that meet employees where they are. Get hands-on with personalized greetings via Custom Greetings, surface answers faster with the FAQ Conversation Builder, sending interactive notifications via Actionable Notifications, proactively address incidents with Incident Auto Resolution, and kick off no-code workflow with the Flow Designer Action utility.
Untangle Vendor Risk Complexity via Hierarchy, Assessment, and Score Roll-up – In this lab you will learn how the new hierarchy and vendor engagements organize your global relationships. You will learn how the third party can respond to assessments in real-time. Finally, you will see how the results of those engagements impact the overall risk score roll-up.
Want to learn more?
Click here to see the full catalog of labs offered at Knowledge 2021, many of which also have live walkthroughs available for anyone with a Knowledge Connect pass.
If you need support during any of these labs be sure to look for the associated community support thread linked on the course page. Alternately, for Knowledge Connect pass holders you can book office hours! Click here to see office hours associated with each lab.
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