Trouble with system Admin Lab 21.

[louiserp]

I am working through the ServiceNow Administration Fundamentals On Demand Course.

I am trying to complete Lab 2.1 Configure an Instance.

Step 2 is "Navigate to All > System Properties > My Company.

Step 3 is "On the UI 16 Banner Image field, select Update.

However, when I do Step 2, 

this is what I see:

I do not see what the instructions show for step 3.

How can I get this fixed? Thanks so much, as I'm stuck from moving on.

Louise

[Nikhil Bajaj9]

Hi,

Are you able to see screen like this:-

If yes, you need to upload any picture/image then only you will be able to see Update link. Like shown in screen:

regards,

Nikhil Bajaj

[louiserp]

No, when I go to System Properties and I click on My Company, this is what I see:

I am logged in as system admin.

[Nikhil Bajaj9 · Accepted solution]

Ok understood, Type:- core_company.LIST in your application navigator, Bring Primary field from "Personalize list" icon (Gear Icon) and Set Primary flag as True on any company. Then go to System Properties and My Company and now it will not display- record not found. Basically primary company was deleted from Core_Company table that's why it was happening. Try and let me know.

[louiserp]

That did it - thank you so much!

It took me a minute to figure out what you meant by "application navigator" but I typed core_company.LIST in the filter navigator

From there, I followed the rest of your instructions and I'm able to move forward!

Thanks again 😊

Louise