How to see SN planned changes (about patch, upgrade,..) in the customer instance backend?

Lenka Krupas
Tera Contributor

‎09-03-2024 03:31 AM

ServiceNow is creating their own change requests. We are replicating them customer's instance backend (manually) so that we can see it in our calendar all - internally planned changes + those planned by SN to avoid conflicts.

Is there a way how to handle this automatically? How to see changes planned by SN in the backend too?

Thank you

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-03-2024 03:34 AM

Hi @Lenka Krupas 

 

As far as my experience says, those changes are available only on Hi Portal and we cant bring them automatically. You need to create it manually in your instances. 

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