Hi All,I have come across few days before about ITSM Enhanced Security Features for Change Management plugin to help prevent unauthorized access to change-related tables using deny-unless ACLs.Before we install it in our production or Lower Environme...
Hi,In the Yokohama release, the new Problem Task Model interceptor only shows two model options: "General" and "Root Cause Analysis". However, in previous releases (like Washington), we also used an "Approval" model for certain use cases, which seems...
Hey Everyone, Posting as I have been unable to pinpoint what is causing this. I am testing an upgrade from Washington DC to Yokohama in my dev instance. I noticed that when we develop new catalog items in Yokohama, their view is vastly different in...
Hi! I always knew that ServiceNow supports until 2 versions before the current version. E.g.: If the current version is Yokohama, supported versions are Xanadu and Washington. But I heard that it will be change and it will only one supported version ...
Hello Team,I am new to service now. I am just started to explore the service now. Could you please explain me the patches and plugins in service now till date? Thanks!
While I am creating new application, I found some error in client script.I have unchecked ISOLATE SCRIPT in client script and creating property for 'glide.script.block.client.globals' too.How Can I find the way t o clear the error? Anyone may help wi...
Hi All We have an issue on our instance where all the reports in the sys_report table had their UPDATED date set to the same date and time when the Yokohama upgrade happened. I couldn't find information on this. Is there a way to fix this issue and r...
After the Yokohama upgrade we are now experiencing the following error on certain, but not all custom tables: Part of the query on sys_ui_recent_selection has been ignored because of insufficient access for 'query_match' operation on sys_ui_recent_se...
I don't know how to wake up my instance. I have been waiting for two days without success
Hi, I had upgraded my instance to Yokohama and after upgrade I got an announcement in the top of the Home page like "Security Update: MFA Implementation" and in the service portal"Security Update: MFA ImplementationTo enhance the security of your in...
Hi [Team/Support],I tried accessing the developer portal via the link provided https://developer.servicenow.com/ , but it doesn't seem to be working—it either fails to load or returns an error. Could you please check and let me know if there’s an upd...
ISSUE: Incoming Chat Sound in workspace view, for AWA Agents Live Chat audio notifications are buzzing for 1 second instead of actual 3 sec audio file. SOLUTION PROPOSED:This is a known issue tracked under Problem record.It been noticed for customer...
Hello Community, We are in the process of upgrading our ServiceNow instance to Xanadu. As part of the upgrade, we recently performed a development environment cloning.Post-cloning, we have encountered issues accessing interface dialogs such as impers...
Hello ServiceNow Community, I’m currently facing an issue with an email inbound action setup for problem records in ServiceNow, and I’m hoping to get some help from anyone who has encountered something similar. Here’s what I’ve done so far:Problem Re...
Hi, I have a Catalog Item, Form where the issues is:1. Open the form2. Fill in all the Required and Mandatory fields.3. Select any Recurrence Option. It contains schedule start date, schedule end date, schedule options like daily, weekly, monthly, qu...
