Next Experience notification on Login

[Keith E]

We just upgraded to Vancouver Patch 7 Hot Fix 1 

When users sign into the instance immediately post upgrade, they are presented with a message 'thanks for upgrading your servicenow instance'

Our users do not need to see this.  Any way we can suppress this message?

Our current configuration allows users to flip between UI16 and next experience.

 

Thanks

[Robbie · Accepted solution]

Hi @Keith E,

Easily achieved. Please follow the below steps straight from the SN Docs as below:

1. Navigate to All > User Administration > User Preferences.
2. Click New.
3. Enter the following values

Description	A description of the user preference. For example, Remove the welcome splash screen.
Name	User preference name. To turn off the welcome splash screen, enter the following name: overview_help.visited.NextExperience
System	Select this check box to apply this user preference system wide.
Type	Select string.
User	The user that the splash screen is turned off for. To turn off the splash screen for all users, leave this field empty. To turn off the splash screen for specific users, user the search icon (magnifying glass) to find the user and select them in the search results.
Value	Enter true to enable this user preference, which turns off the welcome splash screen.

Click Submit.

The welcome splash screen is marked as Visited. When the welcome splash screen is marked as Visited, the screen is turned off on your instance for specified users or all users depending on how you configured the User option.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Keith E]

That was it!

Thanks for the quick response.

[SN_Learn]

Hi @Keith E ,

Please have a look at the below posts, that might be helpful:

How to disable Next Experience tour for all users 

How to disable "Thanks for upgrading ServiceNow instance!" message. 

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.