The CreatorCon Call for Content is officially open! Get started here.

Self hosted Instance - Connection refused

KLee19
Tera Contributor

‎04-01-2024 09:23 PM

Hi All,

Just wondering if anyone has any doco for troubleshooting logs of a Self hosted instance?
I am about to jump into a client who have updated their dev instance to UTAH but since doing so they cannot access the dev interface. Error is connection refused. 
I suspect its going to be something like a Java update issue but I don't yet have access to the system(And I have not worked on a self hosted instance before) so I am trying to guide the team as to where to look for logs, Unfortunately without HI access I am not finding any useful doco online where I can give specifics to the team as to where to look.

 

Does anyone have any good reference material for self hosted troubleshooting docos or videos?

Would be awesome if I could send them some specifics about file paths for app logs\java logs

 

Labels:
0 Helpfuls
  • 532 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-02-2024 01:32 AM

Hi @KLee19 

 

The best option is HI/ Now Support Case, as it is self hosted. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Loys1
Tera Expert

‎04-17-2024 08:40 AM

Generally a ServiceNow instance can have multiple nodes. and logs can be present each of the nodes

 

 

<parent>/glide/nodes/<node_name>/logs/

localhost_log.<date>.txt