PDI not waking

Farrah1977
Tera Contributor

‎03-19-2025 02:12 AM

Hi

 

I have been trying to get in to my PDI for 2 days, each time I try it then shows the following msg:

 

Farrah1977_0-1742374258294.png

I then click 'retry' then after about 5 minutes I am shown this msg:

Farrah1977_1-1742375482579.png

I click 'report' and I'm not directed anywhere...........

 

Is anyone else experiencing this issue? 

 

So far I have tried following to wake the PDI without success:

 

  1. Signing out of my developer account, signing back in, then clicking 'wake instance' from the https://developer.servicenow.com/dev.do home screen
  2. Signing out of my developer account, signing back in, then clicking on 'refresh instance' from the Profile drop down menu in https://developer.servicenow.com/dev.do , then clicking 'wake instance'

Are there any other steps I can take to try to get in to my PDI? (Releasing the instance is not an option for me as I have 2 months worth of Employee Centre Pro dev work within it 

 

Does anyone know if ServiceNow are undertaking maintenance of some sort that is impacting on PDI's?

 

Your help and suggestions are greatly appreciated.

 

Thanks

Farrah

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11 REPLIES 11

UTUB
Tera Contributor
In response to Alec_Schechter1

‎06-23-2025 03:42 PM

Hi @Alec_Schechter1 it started happening to my instance again. I can no longer wake it up. 😞

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Alec_Schechter1
Tera Contributor
In response to UTUB

‎06-24-2025 06:48 AM

@UTUB What is your instance version? I found that this only started happening to me when I upgraded to Xanadu. Then I started my new instance in Xanadu, and it kept happening. After all of that I started a third instance in DC, and it worked ever since. I wonder if this is a Xanadu issue.

0 Helpfuls