Plugin Management

[jotinpro]

Hello everyone!

My first is trying to mature our process for plugin management that allows our Product Owners to know when a plug in update is available for one of the Products that they own. The plug in table can't really be reported on and the update is true does not seem to really work. 

I was wondering how ya'll manage this, or if you do? 

My thought was to create an application in App Engine studio, or maybe just a dashboard, that allows us to select an owner on a family of products in the platform, or even an owner of a plugin. Once that plugin has an update, then it appears on the dashboard, and I may even create a notification or a task to the product owner to review it. 

Another issue is that you must be an admin to view the plugin management page to see the changes. So part of the app would need to be able to copy that information into the task or email so the owner can review it. 

I look forward to seeing how everyone manages this and any ideas that they have. 

Thanks!

[Bhuvan]

@jotinpro 

I am not sure if there is a way to automate this and would recommend to define this as part of environment health checks [weekly] and define it as responsibility of Platform Owner or ServiceNow Administrator.

Once Plugin updates are available, you can upgrade it as part of Standard Change on weekly or ad-hoc basis and make sure they are kept up to date.

Below knowledge articles can help on Plugin Management

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0716626

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695388

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[AndersBGS]

Hi @jotinpro ,

Could be that you should look into the store app: Store App Update Streamliner - ServiceNow Store