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Self hosted Instance - Connection refused

KLee19
Tera Contributor

‎04-01-2024 09:23 PM

Hi All,

Just wondering if anyone has any doco for troubleshooting logs of a Self hosted instance?
I am about to jump into a client who have updated their dev instance to UTAH but since doing so they cannot access the dev interface. Error is connection refused. 
I suspect its going to be something like a Java update issue but I don't yet have access to the system(And I have not worked on a self hosted instance before) so I am trying to guide the team as to where to look for logs, Unfortunately without HI access I am not finding any useful doco online where I can give specifics to the team as to where to look.

 

Does anyone have any good reference material for self hosted troubleshooting docos or videos?

Would be awesome if I could send them some specifics about file paths for app logs\java logs

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-02-2024 01:32 AM

Hi @KLee19 

 

The best option is HI/ Now Support Case, as it is self hosted. 

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Loys1
Tera Expert

‎04-17-2024 08:40 AM

Generally a ServiceNow instance can have multiple nodes. and logs can be present each of the nodes

 

 

<parent>/glide/nodes/<node_name>/logs/

localhost_log.<date>.txt