Survey links are not showing inside INC ticket worknotes

Mohammed Asad
Tera Contributor

‎09-25-2024 02:23 AM

Hi SN Community

 

Previously on Vancouver version, when when an INC was raised, on the worknotes an "Invitation to Survey" was always sent, however since we upgraded to Xanadu, survey links are not showing inside INC ticket worknotes

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amaradiswamy
Kilo Sage

‎09-25-2024 03:47 AM

Hi @Mohammed Asad 

Can you share the notification content here?

 

if a mail script is used to print work notes then please share that script as well.

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