Thank you for joining ServiceNow's Experience Team at Knowledge24 and the User Experience Academy. We hope you found our sessions valuable and are ready to put your users first on your next ServiceNow project.
To help support your learning journey, we've compiled resources here for your future reference. Leave a comment if you have questions about our sessions or User Experience methods and our experts will respond with any guidance we can provide.
Figma Prototyping
Did you attend the presentation or workshop on how to rapidly prototype to get feedback on your configuration choices with ServiceNow? Are you ready to start prototyping today? Visit our Figma Community page to gain access to our Figma libraries to start your prototyping.
Now Create
Curious how UX fits into your ServiceNow implementation project plans? Or did you attend the Craft user-friendly experiences with UX Methods and Now Create Success Packs session? Check out Now Create (ServiceNow log in required) and explore any success pack to see where UX activities fit.
Now Learning
Were you inspired by the session, From complexity to clarity: The business value of enterprise UX? Are you trying to make a case for UX on your teams? Or, do you just need some leading practices for delivering great experiences with ServiceNow? Our From the Experts: User Experience (UX) for ServiceNow learning path helps learners communicate the return on UX investment and guide their configuration choices. Take the courses and gain valuable learnings for your ServiceNow team.
Now Community
Hopefully you all met some like-minded attendees at K24 and want to talk with them further about how UX shows up on their ServiceNow teams. Look no further than the UX Special Interest Group on Now Community for opportunities to hear from ServiceNow UX experts and our customers and partners on their UX techniques, leading practices, and resources they create.
Product Lab
Did all this talk around UX inspire you to give feedback on ServiceNow's products? Did you participate in one of our Give Feedback sessions and want an opportunity to make your voice heard again? Join our Product Lab to be considered for future research opportunities across the ServiceNow Platform.
Session Resources
Many of our session leads created resource pages to host their presentations and additional content. Please browse the list below to reinforce your learnings from K24. We will fill in posts as sessions wrap up at Knowledge.
Methods Studio
- Accelerate user validation through rapid application prototyping
- Beyond Personas: a comprehensive approach to understanding your users
- Configurable Workspace Best Practices for a Productive User Experience
- Designing actionable dashboards
- Elevate your mobile solutions
- Experience Mapping for Non-UXers
- Form UX Secrets Revealed: Boost Productivity and Crush Error Rates!
- From Complexity to Clarity: The business value of enterprise UX
- How to deliver great accessible ServiceNow experiences for ALL people
- Infusing Design into your ServiceNow Teams
- Leading practices to drive deflection with GenAI from an end-user perspective
- Meet ServiceNow's New Design System
- One Size Doesn't Fit All: What UX Research Can Do for Your Unique Implementation
- The Secrets of Great Portal User Experiences
- UI Traps to Heuristic Triumphs: Tools for Crafting Intuitive Product Experiences
- Words that work: How better UI text helps users complete tasks
- You can design! Using participatory design to reimagine ServiceNow experiences
Workshops
- Anticipatory Design: Getting Ahead of User Needs
- Beyond Personas: developing holistic frameworks to personalize user solutions
- Bridging data and design: Fall in love with metrics that lead to innovation.
- Craft user-friendly experiences with UX Methods and Now Create Success Packs
- Dive into prototyping to accelerate validation with design libraries
- SurveysNow: Turning Insights into Product Gold
Labs
- AI All Day: Exploring LLM Prompt Engineering & Using AI in Your Daily Workflow
- Driving GenAI at Scale with ServiceNow
