As experience professionals begin working on ServiceNow related projects, it is important to develop a foundational understanding of all the Now Platform has to offer. We recommend you review the learning recommendations below to gain an understanding of what the platform provides and also what the product offerings your employer or customer might be using.
Overviews of ServiceNow
Welcome to ServiceNow - Now Learning - General overview of ServiceNow's history, what it is, and also how to use it. You'll even get to log in to an instance and play around
Certified System Administrator (CSA) Learning Path - Now Learning - Courses to prepare for the CSA exam. A great way to learn the administrative side of the platform.
Check out the RiseUp program to see the career paths ServiceNow is creating for the community.
User Experience Mindset
The EX team released a User Experience learning path on Now Learning to help teams understand the role of UX on ServiceNow and a series of leading practices to deliver user-friendly outcomes.
Launch the Learning Path
ServiceNow UIs
ServiceNow provides various UI frameworks to develop portals, workspaces and Mobile apps. These course provide you with overviews and skills to understand the tooling and capabilities of each.
Service Portal
This framework, based on AngularJS and Bootstrap provides the foundational UI for most requestor personas. It is the most common way non-IT employees encounter ServiceNow. This framework is the backbone for Employee Center, CSM Portal, and many other applications on the Now Platform
Courses
Service Portal Fundamentals
Service Portal Advanced
Additional Resources
Employee Center - Community
Next Experience
The Next Experience is the evolution of the ServiceNow UI to a modern, web component based toolkit. The Next Experience is the framework behind both configurable workspaces and the Classic Environment. Teams can extend Next Experience by using UI Builder (UIB) to create and manipulate pages and create custom components.
Many of ServiceNow products provide their fulfiller experiences as workspaces created on the Next Experience framework.
Courses
Get Started with Platform (Next Experience) - Now Learning - Get an overview of the Classic Environment and navigation.
Next Experience Unified Navigation Overview - Now Learning - Dive deeper into the improved navigation scheme for Next Experience
UI Builder Fundamentals - Now Learning - Learn how to manipulate and extend pages built using Next Experience in UIB
Introduction to External Component Development - Now Learning - Explore how your team can create novel capabilities to add to Next Experience based interfaces through custom development.
Additional Resources
Next Experience - Community
Next Experience Component Library - Developer Portal
Mobile
ServiceNow provides two iOS and Android native applications for requestor and fulfiller personas. Our products include capabilities for Mobile, and customers can extend those through the Mobile App Builder.
Courses
Mobile: Introduction - Now Learning - Overview of mobile development
Additional Resources
Mobile Apps & Platform - Community
