All conditional veriables populate on the RITM & Task form even if they are not selected.

Tony Williams1
Mega Guru

I know this is a simple fix, I just can't figure it out.

 

On my catalog form, I ask the question "Do you want option A, B, C."

Based on their selection I will ask conditional follow-up questions.

The user only sees the options available based on their choices. (as expected)

Then they submit their Request. (All works fine.)

The issue I am having is when I open the RITM or the Task I see the options they chose along with all the other conditional variables that were not selected. Of course, these fields are all blank although if they are mandatory they must be filled in to close the Task.

 

How do I only allow the selected variables to be visible on the Task form while the unselected variables are hidden?

 

As you can see from my screenshot the first 3 variables are from the option they chose.  The rest of the variables are blank and are related to the options they didn't select.

 

1 ACCEPTED SOLUTION

AnirudhKumar
Mega Sage
Mega Sage

Check if your UI Policies and Client scripts (wherever you have written conditional logic) have Applies on RITM set to true

View solution in original post

2 REPLIES 2

AnirudhKumar
Mega Sage
Mega Sage

Check if your UI Policies and Client scripts (wherever you have written conditional logic) have Applies on RITM set to true

Tony Williams1
Mega Guru

hat was it!