We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to that KB.
I was able to find the notification in All> Notification>Provider notification.
Below is the screenshot of content of notification, it has a checkbox saying "Enable Link". But i can't find how is this link getting updated in approval record. I want to change the link so that it routes to servicenow instead of service portal
Below is the screenshot of button in header of record that routes the user to service portal
Hi Priyanshu, the URLs can be updated using the sys_cs_portal_url_mapping table.
There must be a default mapping for tasks in your ENV that is currently pointing to /sp. This can be updated to a URL of your preference.
You could also create a new URL mapping for approval table, but i believe you need to nominate a portal(we chose Customer Portal)
Note that pointing it to the platform instead of portal will prevent non-platform users from viewing the details when they click on the link.
