Approval record is updated but workflow doesn't progress when user approves or rejects approval

[rjpabayocruz]

Hello, 

I have a requirement to restrict visibility of specific requested items based on if the current logged in user is apart of specific groups. This was achieved through an on before query business rule. 

The issue that I have come across is that if there is an approval in the workflow for said item, that asks for approval of someone who does not have visibility into the requested item. It does not update the workflow when Approved or rejected. 

Below is link explaining this behavior and a solution. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695972

I was wondering if anyone has run across this and has a workaround that doesn't involve disabling the business rule.

Thank you

[Kristen Ankeny]

How are they approving the record if they cannot see the details? That seems like an odd requirement to me.

However, I would replace the business rule with ACL instead.

[Kristen Ankeny]

but you might have to allow them access to view/edit the record, but not view most fields.