Published policies are not executing from CMDB workspace
Hi all, We do have some published policies. But those are not executing. Below image is just for reference.How can we check the execution of the schedule jobs if they are there.Thanks.
Forum Posts
LDAP integration using SSL and LDAPs port 636
Hello All, Thank you for looking into my query , i need help on how to setup the LDAPS server and connect with AD, what certificates are needed for the same and which format is supported by ServiceNow and were we need to attach those certificates i...
I need to create a 'cancel' Ui button in the incident form
using Ui actions, I need to create a cancel Ui button in the service operations workspace, when we click cancel button, it should cancel incident and state should move to cancel state, by adding work notes as well, guide me the step-by-step process a...
Resolved! Virtual Agent input placeholder
How to change placeholder text "Please type your request" in virtual agent user input box. I have checked the sys_ui_message table i didn't find the key or message as "Please type your request"
Hide Start Twilio meeting in collaborate in SOW
Hello,I have a requirement to hide 'Start Twilio meeting' under collaborate in Service operation workspace, I refer the following article but none of the solution worked, is anyone has any idea how can i hide/remove 'Start Twilio meeting' under colla...
Mandatory Fields in Incidents
Hi folks. Quick question on mandatory fields in Incidents. Is it possible to use conditional logic to make a field mandatory on Incidents? For instance, if the category is application, then make the service a mandatory field.
Resolved! Auto close the interaction record when the associated inc/req is closed
we have a requirement, when the incident or request is closed, automatically the interaction record needs to close. Already we have a Ui button in SOW interaction form, when we click the button in the interaction form, the incident or request will cr...
Resolved! Now Assist status of my ticket showing Error.
We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...
Resolved! OAuth flow failed in spoke
I have created spoke using spoke generator and used open api.In connection I used clientid and secret.I have created connection and credentials and linked to spokeGetting below error on Get oauth tokenOAuth Access or Refresh tokens are not available....
Resolved! How to change Virtual Agent free-text field with a message "Please type your request"
Hi there, How can we change Virtual Agent free-text field with a message which reads "Please type your request" ? Thanks!
: Task Intelligence Incident Categorization – Recommendation Message Not Displaying
Hi All,We deployed the OOTB Incident Categorization model in Task Intelligence with prediction set as Recommendation. While editing Short Description and Description, the defined recommendation message does not appear automatically; it only shows “To...
Resolved! Copy Attachment from attachment type variable to Data Source using Client callable script include
I have a attachment variable on the catalog form and I created a on change catalog client script that calls Script Include to Copy the attachment from the variable to data source in script include. Tried multiple script and it doesn't do anything v...
Is it possible to create button on major incident workbench just like view form and resolve?
Hi All, Is there any option to add UI action on MIM just like view form and resolve button. I have created a UI action called send survey but want to be use that button in major incident workbench. Please suggest me if we have any way to achieve this...
Planning to enable Task Intelligence for ITSM in it in Prod.
Hi All, We have enabled Task Intelligence for ITSM in non‑prod and are planning to enable it in prod. Is it recommended to export/import the model via Update Sets, and will this also move non‑prod training or test data into production un-necessarily?...
