I have the following question.I have a new custom table. This table is inherited from the incident table, and the fields in both tables are all the same. Now we want to trigger notifications in the parent table by updating or inserting data in the ch...
Hi All, We’ve received a requirement to create a request directly from an email. We attempted to configure this using Flow designer and the “Submit a Catalog” action by triggering a catalog; however, this approach doesn’t meet our needs. Specifically...
Hi All, We have a single Active Directory (AD) source that integrates with both our Dev and Prod instances to create user records. Currently, when the same user is synced to both environments, two different sys_id values are generated for the user re...
Given all User catalog and Security catalog request SCTasks are created and workedWhen the final active SCTask is marked with any completion status Then the User catalog and Security RITM information is automatically marked closed complete
Hi everyone, I have a requirement to display impersonation and delegation details in the approval history. Based on this explanation, it should be possible by setting the following system properties to true:com.glide.hub.flow.approval.show_impersonat...
Hello,We are going to use Digital product review DPR module with out any integrations initially to track certain tasks to be completed before go live, question is how status field is auto updating as "green", "Amber","Red" ? Ex: i have 5 tasks to be ...
Hello community! I'm in need of some assistance, from someone(s) that knows more about the reporting side of the SIR/Performance/ Platform Analytics modules. Specifically, I'm looking for a way to calculate the amount of time an agent spends on a tic...
Hi All, My client script was working fine until it stopped working, I dont know if its versions of instances.Anyway this is the beginning of my script.function onLoad() { checkUserGroupMembershipBySysId(); Until I added g_form.addInfoMessage("twt...
Hi i have created my own custom taxonomy after add it in the portal the "Relevant for you" widget stop working ,how to sort it out? But if i use OOB Taxonomy then "Relevant for you " widget is working please help me out
give me scenarios on flow designer
What is the naming conventions need to follow in Custom app tables? Also What are the precautions we need to take while building the custom app?
Hi,In AWA, I have created Service channel and in that I have set 'Default capacity' under capacity and utilization tab. It is setting default capacity for all the queues in that service channel.My requirement is that I want to set agents capacity at ...
HR sitting in US should not get access to data of users in India and similerly HR in India should not get access to users in US?
Hi All,I have a catalog item where, when a user raises a request, I need to check if the “Requested for” user exists in a custom table.If they do, I want to populate the requester’s name into a string variable on the catalog item. RequirementOn catal...
Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...
