Follow Button Disabling
I want to remove the Follow Button. How can i do that?
Forum Posts
CAB Request Delegate Added Notification
This is the notification for CAB Request Delegate that was added, but it is not triggering when I add a CAB delegate. Do I need to change any condition? This is OOB, right? Also, please explain how this notification works.
GRC Classic Attestation Form
Hi Community,I have a requirement related to the GRC Attestation form. As you know, the form includes an "Attach Evidence" field. I want to apply a condition so that only specific file types (e.g., PDF) can be uploaded through this field — other form...
Email Client Template Sender Configuration
Hi, I have a question regarding the Email Client Template configurationI've added the email address from the 'Email Client From Address'. But, this email address is a distribution listIs there any configuration needed so it could work, or is this set...
Resolved! How to handle confirm() pop-up in ATF test?
Hello everyone, I'm working on an ATF test. While submitting the Request from employee centre the UI triggers a JavaScript confirm() dialog, like this:var correctInfo = confirm("Are you sure that " + answer.name + " with userid " + answer.userId + " ...
Needs to automate ATF for Creation of HR case from sn_hr_core_case_creation
Hi,I am using Automated Test Framework to create tests for HR. The 'Open a New Form' Test Step points to a table, and i can select sn_hr_core_case - this creates a Core case.However, now we use the newer Create new case option - sn_hr_core_case_creat...
Resolved! Pre-populated default value
Hello, I have a single line txt type field that allow user to enter the name of the new group they want to create. Our stander format for group name start with "EY - group name " Ideally we want the field to pre-populated with CA- and then we need so...
Change approval policies in Sequence
I was referring the solution provided in -- https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782 My requirement is that i have 2 level of approvals. 1. Service level 2. CABCAB should be triggered only once t...
generate a catalog task for whoever on the group approves the request item
I need to generate a task and assigned to whoever approves the request item. I'm having a hard time to retriever the approver from the approver table [sysapprover_approver] and set on "assigned to" on catalog task
Conditional mandatory field support
Hi Team,I'm working on the Change module and have a requirement where the Assigned to field on the Change Task should behave as follows:It should be mandatory for all states when the Organization (from the parent Change Request) is ABC.It should be m...
Virtual Agent SwitchTopicbyName choosing a value from Topic 2
Hi. From Topic 1, I'm using SwitchTopicbyName to go to Topic @2. Works great. vaSystem.switchTopicByName('Login Help - Servicing Site'); When it gets to Topic 2 user has to choose one of 3 choices. I want to automatically select what they n...
Edit Button in the group Member related list on group form not working
Hi Team, There is a requirement in our project that only Group Managers having ITIL role should be able to add/remove users to the group apart from user_admin role. For this I have created 3 Create ACls and 1 delete ACLs and 1 BR and this works fine....
Track the time between change of HR service on a HR case record
Hi,We are not using transfer HR case functionality. Agents change the HR service from general enquiry to other services.How can we create a report to track the time between general enquiry to any other HR serviceTIA
User need to see the record in portal
HI Community, I have a requirement, there is a table called "cases" in that there is field called external provider (similar to watchlist) when the user is added to that external provider field then the record needs to be visible to the added user (i...
Parsing data in table fields
We are getting issues when getting data from ServiceNow because of the "zero-width whitespace" characters. How do I parse data found in tables to remove this?
