“In a problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exists, but it should not be mandator...
How to populate fields based on other field in mobile app create screen form? How to give conditions to input attribute conditions such that it populates one reference values based on other fields? OR How to apply reference qualifier condition to mob...
Hello, I need to create something like below on the servicenow form. when the UI action button is clicked it should show this form and with user needs to enter quantity and it should calculate the total sum and update the field on the parent record...
Hi Community, Good day,there is a requirementwhen I search ‘Access Control’ in the filter navigator and open any record, the ‘Roles Required’ field doesn’t show anything even if I have a role added there or not. So this needs to be fixed because for ...
Hi Team, I have a requirement like Below, 1. If KB (Knowledge Base) Can Contribute groups → show only those groups in the Ownership group on the Article. 2.If KB does NOT have Can Contribute groups → show all groups where type = Knowledge in the Owne...
Hi everyone,I’m working on ServiceNow (Yokohama release) and I need to trigger a Flow Designer flow only when a specific Order Guide is submitted.Trigger on sc_request → Flow Designer cannot filter by Requested Items (reverse relationship).The Order ...
Hi All,I have a custom field named Responsible branch office in User table.I only want to show the catalogs related with that branch to the user.I used below user criteria script but its not working.answer = checkCondition();function checkCondition(c...
Hi Community,I’m building a Configurable Workspace for claims handling and need guidance on implementing the following behavior:Use Case / RequirementsWhen an agent clicks the “Claim” tab, the respective Claim record (contextual to the case/session) ...
' {"state": "7","close_code": "Closed/Resolved by Caller","close_notes": "Issue resolved successfully from Oracle integrated process."}'Now which one the 'Resolution code' ? I can't understand from the Incident json responce .Please help me !!!!
HI Community, I have a requirement, in a catalog item we have variables like name, type, target and table. when user fill the details and while submit the form , in sla definition table if we have records with same name, type , table and target then ...
Hi Experts There is a report I required. How many Incidents resolved in Network group in a week and How incidents are moved to network group to other groups. RegardsDinesh Kumar
I have established the connection between Side bar Teams and ServiceNow. Token is generating correctly and the over all setup is done. But Now when I am trying to send a message from sidebar ServiceNow, the message is not getting delievered into Team...
Hi TeamI'm Facing an issue in Virtual agent card response ,i am unable to show RITM number generated using topic block - Request catalog item inline sesmic , when i test my topic in test designer its giving ritm , but in portal its not showing. Also...
Good Morning Guys!At the moment, i make a Widget and this is on a public site (no authication). In this Widget i want to make downloading files from sys_attachment.first of all, i used the url /sys_attchment?sys_id=<SYSID>, but if i am not logged in,...
