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CAD doubts

1. Can you please explain how previous and current objects work, and which objects are accessible in each business rule(After, Before, Async, Display) ?2. Which of the following is NOT a Flow Designer feature?Options:A. Run a flow from a Catalog item...

PoojithaVap by Tera Contributor
  • 374 Views
  • 2 replies
  • 0 helpfuls

Fulfiller licenses optimization

In an organization approximately 100 users have the potential to perform ITIL work. However in reality only 50 people are concurrently engaged in day to day fulfiller activities. How can I bridge the gap? Do i have to pay for 100 licenses when I only...

borisk by Tera Contributor
  • 493 Views
  • 4 replies
  • 0 helpfuls

Troubelshooting a record producer

Hello,When an end user fills out and submits a record producer or catalog item on the portal, various Flows, UI Policies, Client Scripts, Business Rules, and other backend processes are triggered and applied to the record to perform specific actions....

How to connect asset to history line table

Ho can i connect the al_hardware table to the "sys_history_line" table to report the field value changes showing old value and new value.I have created an database view but i am getting only hardware table field not from the history line table   

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singhr14 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

show incidents only for few groups in list view !

I have created BR in task table to show the incidents for the specific groups.the groups are added in sys property.the script is not working can some one help to resolve quickly.(function executeRule(current, previous /*null when async*/) { var userG...

Barathk by Tera Contributor
  • 417 Views
  • 5 replies
  • 1 helpfuls

Resolved! Risk Assessment Form link is not working

In my PDI i have installed "Change Management --Risk Assessment"  and i have created a new risk assessment. Also created the assessment categories along with questions. All questions are here of yes/no and i have defined some value for yes and no, al...

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