Attachment related Issue on service portal

[yashgarg]

Hi,

I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do that on portal as well. So, How to manage this in ServiceNow Anyone please help me on this.

Thanks

Yash

[SumanthDosapati]

@yashgarg 

Your requirement is not clear. Why do you want to show attachments in My Approvals page?

Regards,
Sumanth

[Ankur Bawiskar]

@yashgarg 

so on resolved INC you want to add file but it's not happening?

share some screenshots

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[Deepak Shaerma · Accepted solution]

Hi @yashgarg 

If your incident gets Resolved, then why do need approvals on the incident??
But for custom requirement, you can create a Business Rule that copies the attachment from the Incident to the Approval record whenever a new attachment is added or when an approval is generated.

(function executeRule(current, previous /*null when async*/) {
    // Find the approval record related to this incident
    var approvalGR = new GlideRecord('sysapproval_approver');
    approvalGR.addQuery('sysapproval', current.table_sys_id);
    approvalGR.query();
    
    while (approvalGR.next()) {
        // Copy the attachment to the approval record
        GlideSysAttachment.copy('incident', current.table_sys_id, 'sysapproval_approver', approvalGR.getUniqueValue());
    }
})(current, previous);

Happy to help! ‌‌
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Warm Regards,
Deepak Sharma
Community Rising Star 2025