Auto Populate Assets of Requested for in Order Guide

[yyasaswini]

Hi All,

We are using order guide - Employee Transfer Request

In that Asset Return is 1 item where all the assets of Requested for should be auto selected

I am using this script but its not working. The data is not getting auto selected on portal.

List collector field : ar_pc_request
No Reference qualifier

Only Variable attributes are there : ref_auto_completer=AJAXTableCompleter,ref_ac_columns=display_name;serial_number;model

Script Include : Client Callable

sendAssetData: function() {
        var user = this.getParameter('sysparm_user');

       // gs.addInfoMessage("user received : " + user);

        var hardwares = [];
        var grHardware = new GlideRecord('alm_hardware');
        grHardware.addQuery('assigned_to', user);
        grHardware.query();
        while (grHardware.next()) {
			//gs.addInfoMessage('inside while');
            hardwares.push(grHardware.sys_id.toString());
        }
        return hardwares.toString();
    },​

Client script : On Change : Requested for (a variable from Variable set)

if (isLoading) {
        return;
    }

    if (newValue === '') {
        g_form.clearValue('ar_pc_request'); //your variable name
    }

    var ga = new GlideAjax('getAssetData');
    ga.addParam('sysparm_name', 'sendAssetData');
    ga.addParam('sysparm_user', newValue);
    ga.getXML(populateValues);

    function populateValues(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        // var arr = answer.split('||');
		// g_form.addInfoMessage("answer : "+arr[0]);

		g_form.setValue('ar_pc_request', answer);
    }

Result:

Kindly let me know if i m doing any mistake in script as its not working in order guide item

[Eshwar Reddy]

Hi @yyasaswini 

Consider using gs log for debugging purposes within the Script Include to help identify any issues. Additionally, ensure that the Script Include is returning the expected values.

Thank you
Eshwar

[Runjay Patel]

Hi @yyasaswini ,

Your code does not have any issue, i tried it in my pdi, its working as expected.

You can check field name "ar_pc_request", hope this is correct name.

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[yyasaswini · Accepted solution]

The problem was not with the code but with the type of client script. Instead of change client script, on load client script is working. Then the issue is resolved.