in incident table need to show teams icon if user click on it then it should take to assigned person

[srikanthr066535]

in incident table need to show MS teams icon if user click on it then it should take us to assigned incident person Microsoft teams chat window

[Bhavya11]

Hi @srikanthr066535 ,

to achieved this you need to create ui macro

with below script

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
    <a><img src="ms_tm.png" width = "25%" height = "25%" onClick = "userWindow('$(ref)')" tabindex="0" ></img></a>


	 <script>
        function userWindow(reference){
			 var prefix = 'https://teams.microsoft.com/l/chat/0/0?users=';
        var fname=g_form.getReference('caller_id').first_name;
		        var email=g_form.getReference('caller_id').email;
				var subject='&amp;amp; Message=Hi'+fname +'this is regaridng your incident'+g_form.getValue('number')+':'+g_form.getValue('short_description');
				 var w = getTopWindow();
				 var url = prefix + fname + subject;
				 w.open(url);
				
				        }
    </script>
</j:jelly>

add that ui macro to field right click on field then configure dictionary then add these attributes 'ref_contributions=UI Macro_name'

Please go through this video for more detailed information.

Please mark my answer correct & helpful, if it helps you

Thanks,

BK

[Ankur Bawiskar]

@srikanthr066535 

this link has the detailed explanation on how to do that

Service-Now – Microsoft Teams Integration 

sharing few other links

Teams Integration with Incidents - Start new chat from Incident form using Microsoft Deep Link and U... 

ServiceNow MicroSoft Teams Integration ..ish | Open MS Teams Chat from icon click  

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@srikanthr066535 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.