Change work stat date and Work End Date auto populate

Manohararuna
Tera Contributor

a month ago

Hello Everyone,

 

        I have once requirement 

Work start date(time at set the Change request set to In-progress) be set automatically when the change request state moves to the implementation state, and should the work end date be set when the change is closed(before close the Change state set to close that current time set to End Date

 

Thanks,

Manohararuna 

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J Siva
Tera Sage

a month ago

Hi @Manohararuna 
Create a business rule and set the date/time field based on the current state.
Trigger the BR whenever the state changes to "In-progress" or "Closed", set the respective date/time field value as new GideDateTime();

Regards,
Siva

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