Change work stat date and Work End Date auto populate
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08-07-2025 02:48 AM
Hello Everyone,
I have once requirement
Work start date(time at set the Change request set to In-progress) be set automatically when the change request state moves to the implementation state, and should the work end date be set when the change is closed(before close the Change state set to close that current time set to End Date
Thanks,
Manohararuna
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08-07-2025 04:14 AM
Hi @Manohararuna
Create a business rule and set the date/time field based on the current state.
Trigger the BR whenever the state changes to "In-progress" or "Closed", set the respective date/time field value as new GideDateTime();
Regards,
Siva
