Click here to view Change Request: CHG1234567

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Shengavula Rath
Tera Expert

‎11-01-2023 11:48 PM

Hello Community,

 

Need help.

 

We recently upgraded our instance to Next UI experience. 

Issue is when the users are trying to open the change record or the incident record using the link provided in the email it is taking almost 5 mins to open the record for all the users its happening who are trying to access the record using the link which is in the email.

Click here to view Change Request: CHG1234567

Users are click the change record number from the email so issue starts from here, it is taking more time to load sometimes it even timesout.

 

Please suggest.

 

 

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Vasantharajan N
Giga Sage
Giga Sage

‎11-02-2023 12:36 AM

Your issue is already answered in the below community link, Please check

https://www.servicenow.com/community/next-experience-forum/forms-loading-cached-old-data/m-p/2397768


Thanks & Regards,
Vasanth
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