UI Action button issue

[vidhya_mouli]

I am overriding canReopen() function on IncidentUtils.

When I write the following code, UI Action button is visible in the Employee portal.

    canReopenIncident: function(current) {
		return current.incident_state == IncidentState.RESOLVED && gs.getUser().hasRoles() && !this._isMajorIncident(current);
    },

Whereas, when I write the following code, UI action button disappears in the Employee center.

            canReopenIncident: function(current) {
		return current.incident_state == IncidentState.RESOLVED && gs.getUser().hasRoles("snc_internal,itil") && !this._isMajorIncident(current);
    },

The user does have itil role. Also, if canReopen() return false value, it should only remove the reopen button and not the entire action button.

What is the problem here?

[Hemanth M1 · Accepted solution]

Hi @vidhya_mouli ,

Use  gs.hasRole('itil') instead gs.getUser().hasRoles()

FYI --gs.getUser().hasRoles() -Returns true if the user has any roles at all, false if the user has no role.