Client script? blocking field update from UI action.

[Mark Petras1]

I am attempting to update the state field on a change to start the approval process. We are adding a new state, peer review, which will now be the first step in the approval process. I updated the approval button UI action to switch the state to peer review. The action does update the field but then it is flipped back to the previous state and I get an invalid update error. I am assuming there is a client script that is running for that field. I was not the person that set up change originally so I am not sure what rule it could be. Is there a way to see what is running when I make updates to change records? 

Thank you! 

[AshishKM]

Hi @Mark Petras1,

Please check the change model configuration that "Peer Review" state should be define there, and state transition ( from one state to other ) should be configure.

-Thanks,

AshishKM

[Mark Petras1]

I updated the model and the sequence looks correct. I am still getting invalid update 

[AshishKM]

Can you share all technical details with screen shots.

[Mark Petras1]

Looks like there are several places you have to update the change model. Seems like they really don't want you to add a state. 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...