In virtual agent, when agent marks online in workspace is it recorded in any table or field?
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07-11-2024 11:31 AM
I also want to track for how long a given agent is available. When I checked in docs I can see option to check Time attendance and Worked summary for agents but not able to get tables which holds this information.
Can we check where it is recorded when agent marks himself online and for how long he was online?
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