CSAT Survey customization

shankarg
Tera Contributor

Current configuration :

Customer receives CSAT survey email once the incident is moves to resolved state 

 

Required configuration or possibility 
As a support executive, while closing the each incident, at the incident form must have filed to generate or existing the CSAT survey link to provide customers, following that link user could rate the incident henceforth we could achieve more CSAT response. 

1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

Hi @shankarg 

 

refer the below KB, might help to resolve your issue,

 

https://www.servicenow.com/community/hrsd-forum/i-need-to-update-customer-satisfaction-survey/m-p/25...

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/