Custom Related List Relation

[Arjit Gourav]

Hello,

We do have a requirement to include related incident of SCTASK in the related list of SCTASK form level. However, there is no direct related list selection available for this &  doesn't seem to be a field in incident storing SCTASK value either, that makes building relationship logic unfeasible.
Any suggestions for a workaround?

[Ramz]

Hi @Arjit Gourav ,

Firstly if there is no relationship between task and incident how do you find which incident relates to which task. Do the request table and incident have a relationship?or may be some other field which finds the relationship?

Let me know your requirement so that i can help.Thanks.

[Arjit Gourav]

@Ramz ,

The current system logic tags a INC with a request, where a request to have the INC as parent. While this allows to bring the INC to the form level (using request.parent), but unable to address the same to bring to the related list.

[Community Alums]

Hi @Arjit Gourav ,

I checked your problem in my PDI and I got something OOB for you, may be you can check that.

There is 2 OOB related list on sc_task table you can add that related list.

You can add these 2 list by doing following steps

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Arjit Gourav]

@Community Alums , Thanks for having a glance Sarthak. Have tried it already, but that doesn't bring the related INC to the count. 

Certainly, the current system logic tags a INC with a request, where a request to have the INC as parent. While this allows to bring the INC to the form level (using request.parent)  which I am trying to make it happen on a related list too.