Preview this record information panel disappears when a ticket is taken out of the 'New' state

Gurpreet Kaur5
Tera Expert

Preview this record information panel disappears when a ticket is taken out of the 'New' state - if you assign a ticket to yourself or anyone you can no longer preview the information about the caller meaning the SD has to go through different platform to get more information. See attached screenshots for information

GurpreetKaur5_0-1713880080859.png

The state is changed to - In progress and Information field disappeared -

 

GurpreetKaur5_1-1713880130240.png

 

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