Hi everyone,
I am currently working on a project and would appreciate your insights on how to implement it while adhering to best practices.
Project Overview
The goal is to replicate all transactions from the SN Case table, including comments and work notes, into a third-party application called PlanHat. Each insert or update should be transmitted to this third party as a JSON object to maintain live data synchronization between ServiceNow and PlanHat.
Implementation
What options are available on SN for implementing/designing this? (For example, outbound messages, business rule triggers, etc.)
One of my primary concerns regarding this project is the potential impact on performance, particularly in relation to the number of transactions being executed simultaneously.
Thank you for your help!
