Dictionary Attributes - Html field

[pramodkumar]

Hi All - We have few HTML fields on knowledge with attribute encode_utf8=false, what happens when we make it true and what exactly does encode_utf8 do?

Thanks!

[SanjivMeher]

I didnt find any documentation, but below links should be helpful.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793094

https://www.servicenow.com/community/now-platform-forum/unicode-characters-not-displaying-in-knowled...