Different converstation from Microsoft teams and Employee center

Ricardo Sanchez
Tera Contributor

Greetings, 

Wondering if someone else out there has encounter the same or similar issue when integrating Virtual Agent ChatBot with MS Teams. 

 

Scenario: 

However, we are seeing different conversation text in the conversation flow in Teams than we are in Emp Center

 

Example: 

In Emp Center:

- Good afternoon (name)

- I am your virtual agent in training

- How may I help you today? 

- Select an item from the list or type in your request below

RicardoSanchez_0-1712004357067.jpeg

 

In Teams: 

- Good afternoon (name)

- I am your virtual agent in training

- Hi (name), please enter your request or make a selection of what I can help with. You can type help any time when you need help.

RicardoSanchez_1-1712004357083.jpeg

 

I've searched online for possible causes and not found anything

1 REPLY 1

andrewwardr
Tera Contributor

I know this is old but Did you ever find a solution?