Display RITM variable on Appoval form from service portal for end User

[SravaniP7164971]

Hello community,

here i have admin role, so that i can see the ritm variables from Approval form from serviceportal

when the end user opend approval form, he cant see ritm number and variables
how to fix this?

here my requirement is to display ritm number and variables to the end user for Approval form

please help me with this.

thank you in advance.

[SravaniP7164971]

he want to see from Approval form also because in our workflow we have to send a approver request for end user to accept the solution

[Ankur Bawiskar]

@SravaniP7164971 

didn't get your point.

End user will raise request and he/she will be the approver?

but why?

[SravaniP7164971]

or please let me know if the user is having only snc_internal role
does he able to see the ritm variables from Approval form

[Ankur Bawiskar]

@SravaniP7164971 

I am not convinced with the business requirement.

Please check the ACLs and debug using access analyzer

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