Dynamic link to Major Incident from Workbench
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03-25-2024 04:05 AM
Hi everyone,
This is probably really simple and I'm missing something obvious.
In the Workbench Comms plan for a Major Incident, I want to be able to link our internal stakeholders directly to the Major Incident. eg "To view the MI, click here".
In regular Incident notifications to our resolver groups, we use "incident.do?sys_id=${sys_id}" in email notifications to link them to the incident and this works fine.
Do I need to do something else because it's an MI, or because it's in the workbench?
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03-25-2024 07:57 AM
Hi,
Can you not use this for MI?
/$major_incident_workbench.do?sysparm_stack=no&sysparm_sys_id={{MI sys id}}