Emails are not triggerred to manager in RITM

[Sriram Pusuluri]

Hi Team,

Emails are not triggered to manager in RITM, but Action is showing as Completed in the flow. It was not triggered  because manager email is not there or manager is not there.

Can we retrigger only this emails, without affecting any other.

[Danish Bhairag2]

Hi @Sriram Pusuluri ,

If you want this to be triggered as part of the flow then unfortunately that cannot be done.

But 1 way u can try is track the emails in email logs. check the recipient if its empty populate the right recipient n make the record state to sent-ready on for that email which will trigger the mail.(Not recommended if not done carefully some other email might get triggered)

Thanks,

Danish Bhairagdar

[Aditya_hublikar]

Hello @Sriram Pusuluri ,

Yes it can be reason . 

Once the Send Email action in Flow Designer has completed, it cannot be retriggered individually out of the box, even if the manager or the manager's email address is updated later. If you need to send the email only for the affected RITMs, you can either trigger the notification again through a background script or Fix Script (if the notification is event-based), or create a one-time script that sends the email to the updated manager without rerunning the entire flow. This approach ensures that only the missing manager emails are sent and avoids impacting any other completed flow actions or notifications.

[Tanushree Maiti]

Hi @Sriram Pusuluri 

Navigate to System Mailboxes > Received, open the specific email record, and click the Reprocess Email button

Did you get the reason why notification is not triggered for manager. If not,

• Validate in sys_user table , notification is enabled for manager
• Notification trigger condition or Trigger condition to send mail is matching to trigger correct notification template.
•  

[Ankur Bawiskar]

@Sriram Pusuluri 

screenshots please

In production why would manager (sys_user record) not have email? it should have

what debugging did you do?

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