FAILURE: Validations failed. Failed to Order Item - ATF

[Charles Fredie]

Hello All,

I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test, I am getting this error 'FAILURE: Validations failed. Failed to Order Item'.

Has anyone encountered such error? What can be the solution or workaround?
Any help would be much appreciated!

[Shaqeel · Accepted solution]

Hi @Charles Fredie 

Attachment will not get attach.

It depends upon the customizations.

It is the known issue.

Here is the KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832273

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Regards

Shaqeel

[Ankur Bawiskar]

@Charles Fredie 

try to give some 10 seconds timeout for the Submit catalog item step

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Charles Fredie]

Hi @Ankur Bawiskar 

I gave a 10 second timeout on 'Order a Catalog Item (SP)' step, It failed again with same error. 

[Ankur Bawiskar]

@Charles Fredie 

can you share all the steps for your ATF Test?

[Charles Fredie]

@Ankur Bawiskar 

Please see the attached screenshot for all the steps,