FAILURE: Validations failed. Failed to Order Item - ATF

[Charles Fredie]

Hello All,

I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test, I am getting this error 'FAILURE: Validations failed. Failed to Order Item'.

Has anyone encountered such error? What can be the solution or workaround?
Any help would be much appreciated!

[Shaqeel · Accepted solution]

Hi @Charles Fredie 

Attachment will not get attach.

It depends upon the customizations.

It is the known issue.

Here is the KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832273

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Regards

Shaqeel

[Sharusha]

Hello,

I am also facing the same issue.Any solutions/workarounds would really help me!

Thanks!