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Flow designer approval scenario

Ankita9793
Tera Contributor

Hi all,

 

I have a requirement where there are 3 catalog fields(contains approver group names group1/ group2/ group3) which populates based on 'entitlement' field selection.

for some entitlements group1 might have value/ might empty, for some group2 might have values or might be empty. 

example
if group1 is empty >> approval should directly go to group2 and then group3
similarly, group1 approved>> approval should go to group 2 if present, follower by group 3 etc.

Ankita9793_0-1763531428432.png

 



How can i implement this, please suggest

2 REPLIES 2

Nawal Singh
Tera Guru

Hi @Ankita9793 ,

you can implement like- if the Group1 is empty then it should skip the Group1 approval and jump to Group2 approval for that you need to add condition like below screenshot- 

 

NawalSingh_0-1763535472938.png

 

then in case I have added the flow approval condition like -approval state is skipped then move to next approval in the flow.

 

 

I already tested this and working fine for me!!

 

Please review in your end let me know your feedback!!

 

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

Ankur Bawiskar
Tera Patron
Tera Patron

@Ankita9793 

you can use multiple IF flow logic and accordingly send the approval

where are you stuck?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader