We are in the process of moving our old workflows to Flow Designer/Catalog Builder. We have an issue with the OOB Manager approval step in the Catalog builder. It's leveraging the Service Fulfillment Steps - Manager approval subflow, but when I test that subflow, it doesn't create any approvals for anyone. The custom approval steps are working just fine and as expected, but the manager approval doesn't work at all. I've cloned the subflow and edited it to request approval from the Requested Item > Requested for > Manager, but that isn't generating an approval for anyone. When I test it, it just skips the approval step and creates the SCTASK. I check the flow execution details, and it says that the "ask for approval" action is complete, but the RITM doesn't have an approver listed. It will be in approval state "requested," but there is no one to approve the RITM. Can anyone help me with this?
I get the same result with the OOB Service Fulfillment Steps - Manager approval.
