How to generate a report for Response and Resolution SLA
Hi Team, My manager ask me to pull out the report for response and resolution SLA for the team and assignment group,kindly help me with the same what filter i can apply. Regards,Garvit
Forum Posts
Avg number of ticket resolved per individual per month
Hi Team, I want to create a dashboard which consist of avg number of ticket resolved per individual per monthKindly suggest what filter i can apply for that. Regards.Garvit
Create report for standard change, Normal CHG, Emergency CHG and show volume and %
I want to create reports for standard change, Normal CHG, Emergency CHG which show volume and % for it.Can I do it in simple report or need to use Performance Analytics widgets? It will be helpful if guided step by step. I try it by simple report fo...
Resolve button on case form should be grade out when we click Send For Approval button on form heade
Hello EveryoneRecently I got a requirement that Resolve button on case form should be grade out when we click Send For Approval button on form header (as shown in the screenshot).Could you please help me to achieve it ? Thanks in advanceNagurbi
How to create interaction ID from incident record
Hello, Would like to add "Walk-up appointment booking" from the incident record page, need to implement this in the Platform native UI. Thanks
Multiple selection in the list field type
Hi Everyone , We are having one requirment , in which the field is List type , and the user want to select multiple records in single time not one by one , can someone suggest how we can proceed further ?it is possible to add check box inthe pop up w...
list collector variable in flow designer
Hello, Can anyone please help on the below requirement. I have one list collector variable which is referring to user table. I need to give the condtion in flow designer is if that list collector variable does not any value then task will not get cre...
Resolved! In the list view, i want to clear the Assigned to field if the Assignment group changes
Hi All, In the list view, i want to clear the Assigned to field if the Assignment group changes. Can anyone please correct my below code :onCellEdit : if(newvalue) { g_form.setValue('assigned_to',''); saveAndClose = true; /...
How To Limit Reference Choices Based on Different Variable
Good morning, I am attempting to create a new catalog item with two fields, "IT Application Support Group" and "Support Group Contact"The top box references the sys_group table, and the bottom box references the sys_user table. What I am trying to do...
How to re-send email from SNOW on the same email chain
Hello,We have a requirement that when an incident is in a closed state and a user replies to the same email chain associated with that incident, an automated email should be triggered from ServiceNow. This email should notify the user and everyone on...
Now assist Virtual Agent
Hello, I'm trying to find out where are these feedback's like or dislike are saved in ServiceNow and how to view it? Thank you.
How to find Activity Due field Populating?
Hi Community Guys, I have a dough in incident form. While I create a new incident form the activity due field is populate "Unknown" and I move the state for activity due field is populated. How it is possible is it any OOB function running behind the...
Ui builder
Hi I'm trying to configure the New button that comes in workspace There instead of creating a normal incident, I wanna apply a template which presets a certain value Thanks
Impact of Changing the CI identifier on Computer table to "Name" attribute only
Hello Everyone,We have encountered a situation. We are using SCCM to populate the computer table in the CMDB. Due to the migration of VMs to a new SCCM server, the serial numbers are changing. As a result, SCCM has started creating new CIs with the s...
catalog item
Hi, In catalog item, there is a reference field reference to alm_asset table, and requested by field reference to user table. so the requested field autopopulate with username who logged in. so if i select the asset it should list the asset which bel...
