Is it possible to change notification comments added name with specific user name
Hi, Is it possible to change notification comments added name(highlighted below) with specific user name for all the time when comments added? Thank you
Forum Posts
Business Stakeholder license requirement
Team, help me with what are those roles needs to be considered during License requirement of Business StakeholderAccording to the ServiceNow docs, business stake holder role contains sn_incident_read, sn_problem_read, sn_change_read, sn_request_read,...
Incident Records Not Updating When Receiving Reply Emails in Domain Separation Environment
I am experiencing an issue with updating incident records in our domain separation environment. Specifically, we encounter an error whenever a user sends a reply to an incident. The error details are as follows:Unable to locate incident 6b1750e0dbab4...
Auto Populate a field value based on another field value
Hello, Please I need help on how to auto populate a field value based on the value selected on reference field on a form. For example, we have a variable set included in this catalog item and we want to auto-populate the value of one of the variables...
Linking Slack Account To Now Virtual Agent Slack App "Undefined" Issue
So the Now Virtual Agent has been successfully set up in our Slack Sandbox and linked to our ServiceNow Sandbox for testing. I open the Slack app and attempt to link my ServiceNow account to it and all looks normal initially... When I click "Link to...
Resolved! How change the colum information in the table request item
I'm trying to change the colum StageIt's showing this circles and a I wanna see the information in the form like that In a simple lineHow can I do that?
Need to map dynamic link coming from third party site and need output in Servicenow Virtual Agent
Need to map the dynamic link coming from third party site and I need that output to be displayed in Servicenow Virtual Agent chat.used codes in topic creation in virtual agent : (function execute() {var r = new sn_ws.RESTMessageV2('RestMessageName', ...
Unable to add virtual agent to mobile web screen in now mobile.
Hi all,I am trying to add the virtual agent in mobile web screen but its not showing up in mobile.Can you please help me regarding this?
How can we create User Journey report in ServiceNow
Hi, We have one custom portal, for which we need to do some reporting, but the reporting is not the normal report what we do from the report module in ServiceNow but rather it is a user journey report.For example: User came to portal and clicked on s...
need to restric reference field only to particular table
Hi Experts, In task_ci table there is a reference field called swapped ci. This is a table used by multiple table. like incident and change. i want to restrict to incident table . but dictionary override option was not displaying. So can someone plea...
I cannot able to edit Author field on published knowledge articles
I cannot able to change/update Author field on Published articles even after I updated "glide.knowman.versioning.minor_edit_fields" system property. Could someone please help me what is the issue. @Dr Atul G- LNG @Community Alums @Ankur Bawiskar @Ja...
How to sum the list of RITM variables in the report
Hi Team,How to sum the list of RITM variables in the report. Example: If 2 RITM's present in the report with two effort values , RTIM1 with effort as 10 and RITM2 with effort as 20, so in the end of the report we need to sum the two effort values. Ki...
Filter more than 1 in Workbench
How can you choose more than 1 assignment group to filter and select in the Workbench widgets?
Reminder and timeout message for inactive user session in Virtual Agent
In Virtual Agent chat conversation between an agent and end user, we want the system to auto disconnect the inactive chat sessions that are idle for 10 minutes after providing an inactive reminder after 4 minutes so it will help us to focus on activ...
Reminder and timeout message for inactive user session in Virtual Agent
In Virtual Agent chat conversation between an agent and end user, we want the system to auto disconnect the inactive chat sessions that are idle for 10 minutes after providing an inactive reminder after 4 minutes so it will help us to focus on activ...
