Cant find record in Deleted Records table
I accidently deleted a table column.I tried restoring it from the Deleted Records table (sys_metadata_delete) but i cant find it over there.Any suggestions?
Forum Posts
Resolved! Partial Outages for Service Offerings
Seeking a solution when an offering is partially impacted. For example the outage was for 1 hour but during that time it was identified during post analysis that 20% of transactions failed. Team is desiring to adjust the end time of the outage to o...
Auto Assign the Assignment group using Short description- predictive intelligence
Hello everyone,How to auto assign the assignment group of incident table, using short description in predictive intelligence.Thanks in Advance!
How do i choose the fields urgency and impact for priority field in the onchange client script ?
Hi , can you help me to write the client script for the field priority based on urgency and impact. Do i need to write separate scripts for both fields or is there any other way to choose the field. Thank you,Priyanka
Inbound email action conditions
Hi, We have 3 applications in our project with its own assignment groups. All these 3 are interconnected so we have implemented the ticket reassignment feature between these teams. let us suppose team1, team2 and team3 are the 3 assignment groups. If...
Resolved! Add a stage does not close the REQ
Hi Community,I have flow which ideally should be closing the RITM and REQ once all the SC_TASK are closed with the help of "Add a stage" in the flow it is closing the RITM but not the REQ. Is there something I am missing with that?
Resolved! how to auto populate reference field values to incident form using the before business rule
Hi,I want to get the configuration item and assignment group auto populate when the incident created using before BR.please suggest the script how get the above values.examples: Configuration item = server, assignment group= test gro...
change request skipped testing task and UAT approval
Hi, I would like to find out why the change request skipped the testing ctask and UAT approval only for that one change request and working when we replicate the same issue it is working as expected.so wanted to know if there is any way to find out w...
Need to set child incident state automatically when parent incident state updated..
Hello Team, I am updating child incident state value when parent incident state updated, i created After BR with Update action, my script is working as expected till state changes to Open, WIP, onHold. but if i change parent inc state to Resolved the...
Resolved! catalog item url redirection
Hi Team please help me!!! I need to redirect this URL https://dev184220.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0 to portal URL (https://dev184220.service-now.com/sp?id=sc_cat_item&s...
How can we add 'Add' button in affected ci tab on Change task related list
Hello Experts I need to configure Add button in Affected ci tab in change_task related list, please let me know how can we add it , OOB we have this add button on change_request same functionality i want it on change_task table
Group members are not adding thru LDAP while importing groups from Active Directory
Hi Folks, While I'm importing the Active Directory groups to ServiceNow thru LDAP, I'm able to get the groups but not the users. I'm using OOB data source, Transform Map and OnAfter script. I've increased the lenght of DN and Source but to increa...
Resolved! send an notification
when we changing category in incident at the time the caller get an notification.how to do this
sn-day-ago tag returns a wrong value for a date
Hi, I use <sn-day-ago/> tag on my widget to display the created date of the item -(inside ng-repeat loop)however the value displayed is not the correct value for the real datefor e.g.the original iten created date value is 'Aug 24, 2021' but the valu...
Approval for FSM Work order tasks
Hi Team, Once the field engineer done with the work for the WOT, there should be a approval button to trigger approval once the approval is done or approved then only the field engineer to close the task. Is it possible to achieve in servicenow for w...
