Virtual agent
Hi, i havre an issue in my virtual agent, the VA can't even start the conversation, did some one know why ?
Forum Posts
need to trigger survey notification when incident state is closure
when incident is closure survey is not triggering even though probabliti is set as 100% which plugin we need to activate and what are steps we need to follow please help me with this query!
how to add article to the related list of interaction which is attached in SOW using Attach action
Hello, In the Service Operation Workspace of interaction form, in the right side contextual panel under agent Assist, when agent click on Attach action, knowledge article getting added to Work Notes. So the attached articles should be added to the re...
Impacted services duplicate in change module
Hi Team,As we have implemented when adding any CI in related list the refresh impacted services will triggered Automatically.we add the affected CI in the change related list then associated impacted services will be autopopluate in the impacted ser...
Business Rule to set Actual Start Time when the Assigned to is set
I am looking for assistance on how to create a business rule that will populate the "Actual Start (work_start)" time with the current time when the "Assigned to (assigned_to)" field is populated for both a RITM and an INC. I would ideally like the w...
How to filter the business services in virtual agent dynamic choice?
Hello Team, I'm working on Virtual Agent (VA) configuration setup under this working on Incident creation topic from VA.We should choose the service(cmdb_ci_service) while submitting the incident from VA. In my organization we're showing the service...
Resolved! catalog client script to prevent the submission of the catalog form.
Hi All, I have a requirement when the below option is selected i need to present the error message on the catalog item that should present the user from submitting it.Below is the script that i wrote:- function onChange(control, oldValue, newValue, i...
serial number populating on the incident form
i tried to do a before br on the incident form . i have a field called u_impacted_asset so when i entered the caller infomation it should automatically populate the impacted asset box . it is not working now // Get the caller's username from the inc...
Why is the "Add Task" option not visible on the Data Driven Visual Task Board (VTB) ?
The "Add Task" button is not visible on the Data Driven/Flexible Visual Task Board (VTB). I see it on the Freeform Visual Task Board (VTB). Am I missing a role ?
Remove Unwanted Prefix from Serial Number Discovered by SNOW Software
Hi, I am facing an issue with the serial number in the computer table that is generated from SNOW Software. These records are integrated with the SNOW tool. This is an incoming connection from SNOW to ServiceNow. The BIOS serial number in SNOW Softwa...
addEncodedQuery Method In Lower Case Results are Strange instead of Error
Hi All in one my script i used below and results are as expected. var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2'); Now i did this and it is returning all incidents instead of throwing ...
A task should be created while submitting termination ticket
A task should be created while submitting termination ticket for Asset team with the details of hardware which are assigned to user in user profile with the details and the list of the hardware assigned to that user.How can we write script for this o...
The closing conversation script is not working
The closing conversation script is not working. Instead of the closing conversation it is showing ending lines.i have tested the topic using the test button also, it is showing only line. (function execute() {var result;if (vaInputs.user.first_name.g...
Record Visibility
Can you please tell why I am getting this visibility error in SC Task after changing state from open to WIP?
How to convert sysid to name on dl member field
Hi Team, Good morning,For this, I have created script include and client script.when we select list modify field as assignment group and member is auto populate but I am facing the issue like 1st orLast user is showing as sysid.Team please help me
