GETTING CROSS SCOPE ERROR WHILE SUBMITTING CATALOG REQUEST SUBMIT BUTTON

[sinu2]

GETTING CROSS SCOPE ERROR WHILE SUBMITTING CATALOG REQUEST SUBMIT BUTTON

KINDLY SUGGEST HOW CAN WE REMOVE THAT ERROR MESSAGE

[TomWright_Dos]

Either create a cross scope access record, or restricted caller access needs to be set to allowed.  

In the application navigator go to System Applications - Application Caller Restricted Access

In the list view filter on any that are invalidated or denied, and set them to allowed.  

For the Cross Scope Access, in the application navigator, go to System Application - Application Cross Scope Access

Create a new record for the scope that is throwing the error.  Note you cannot create a cross scope access record for the Global scope.  If this is what you are trying to do, then the error (would have been nice if you had posted a screen shot of the error) is most likely the Caller Restricted Access issue. 

[Sandeep Rajput]

@sinu2 Are you having any onSubmit client script on your catalog item which is accessing a script include via GlideAjax which belongs to a different scope? 

To fix this error, you can navigate to Application Restricted Caller Access module and set the state of all the invalidated records to Allowed.

Hope this helps.